‘What else can I do?’ Chase customer says after bank refused to return stolen $7.5k – they sent letter ‘blaming’ victim | 458QQM6 | 2024-02-20 19:08:01
'What else can I do?' Chase customer says after bank refused to return stolen $7.5k – they sent letter 'blaming' victim | 458QQM6 | 2024-02-20 19:08:01
Peter Spyropoulos, a restauranteur in Lincolnwood,
A SMALL business proprietor was swindled out of $7,500 after which had his bank blame him for the loss earlier than ultimately admitting their own mistake – but solely after the sufferer obtained a lawyer involved.
Peter Spyropoulos, a restauranteur in Lincolnwood, Illinois, outdoors Chicago, stated the saga started when he sent a $200 verify utilizing a blue USPS mailbox.
Spyropoulos sent the verify to pay a cleaner, however when it was cashed, $7,500 disappeared from his Chase Bank account, in line with CBS affiliate WBBM-TV.
The restauranteur was an apparent victim of examine fraud.
Thieves had cracked open the USPS mailbox and stolen his verify, then fraudulently modified the identify and the amount before cashing it.
Spyropoulos added that he had a number of different checks stolen that he'd written from different financial institution accounts not with Chase, and those banks had reimbursed his cash without situation.
But Chase refused – and worse, sent him a letter explaining their choice that appeared in charge him for the theft within the first place.
He acquired a letter in Might 2022 from the bank that defined their determination.
"We are denying your declare because during our assessment, we discovered that you simply didn't take the appropriate steps to protect your account from theft or unauthorized use." the letter wrote.
"We won't reimburse your account."
Chase Bank did ultimately return the $7,500, however solely after Spyropoulos employed a lawyer to contact the bank and WBBM-TV also began investigating.
Nonetheless, the whole expertise left Spyropoulos with a bitter taste for the monetary establishment.
"You go to your financial institution, and you belief your money," he stated.
"That's a phony declare. What else can I do?" Spyropoulos added.
<!-- End of Brightcove Player --> "Ask them. What else can I do to protect my account?"
Spyropoulos stated he was adamant that he had achieved nothing mistaken and that Chase was chargeable for returning his cash.
"They're not going to take $7,500 away from me once I'm working 18 hours a day, and allow them to have $7,500, refusing to pay for their mistake," he stated.
Chase Financial institution returned the money to Spyropoulos' account a yr after the verify was mailed and defined the initial judgment was a bank error.
"Mr. Spyropoulos' claim was initially denied because we believed he was enrolled in a verify protection service referred to as Constructive Pay, which requires a buyer to verify examine numbers and greenback amounts," a Chase Financial institution spokesman advised WBBM-TV.
Spyropoulos now says he pays staff electronically. And while he still writes checks for different providers, he doesn't mail them. As an alternative, he has taken to hand-delivering them.
The U.S. Solar has beforehand reported on other mailbox examine scams.
A Virginia resident had $9,800 drained from her account after she despatched out a $78 water bill verify.
The U.S. Solar has reached out to Chase Bank for comment.
Chase Bank initially refused to refund the sufferer but later reimbursed him the $7,500[/caption]
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