Supermarket chain voted best in the US is quietly removing self-checkouts - but experts question claim it's to improve customer service

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Supermarket chain voted best in the US is quietly removing self-checkouts - but experts question claim it's to improve customer service

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A supermarket chain is the latest to roll back on self-checkouts amid a backlash against the controversial technology. Hy-Vee, with around 300 stores primarily in the Midwest and South, has fully replaced self-checkouts with staffed lanes in some locations. Others have created express lanes, imposing a 12-item limit on the kiosks. Bosses say they 'want to provide a better customer experience in several of our stores by bringing back the face-to-face interaction with our employees'.
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